Privacy Policy

Your Privacy Matters

Last Updated: January 7, 2025

1. Introduction

TheForja ("we," "us," or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our services.

2. Information We Collect

2.1 Personal Information

  • Name and contact information (email, phone number)
  • Company name and business details
  • Billing and payment information
  • Communication preferences

2.2 Business Data

  • Operational data you share for automation purposes
  • Documents and files uploaded for processing
  • Bot configurations and scripts

2.3 Technical Information

  • IP address and device information
  • Browser type and version
  • Usage patterns and service interactions

3. How We Use Your Information

  • To provide and maintain our services
  • To process payments and manage subscriptions
  • To communicate with you about services and updates
  • To improve and optimize our automation solutions
  • To comply with legal obligations

4. Data Storage & Security

4.1 Client-Owned Infrastructure

All operational data and bots are deployed on VPS infrastructure owned and paid for by you. This means:

  • Your data resides on your servers
  • You maintain full control over data access
  • We access data only with your explicit permission

4.2 Our Security Measures

  • Encrypted data transmission (SSL/TLS)
  • Access controls and authentication
  • Regular security audits
  • Human verification before AI code execution

5. Data Sharing

We do not sell your personal information. We may share data only with:

  • Service Providers: Payment processors, hosting providers (with your consent)
  • Legal Requirements: When required by law or to protect our rights
  • Business Transfers: In case of merger or acquisition (with advance notice)

6. Your Rights

You have the right to:

  • Access your personal data
  • Correct inaccurate information
  • Request deletion of your data
  • Export your data
  • Opt-out of marketing communications
  • Withdraw consent at any time

7. Data Retention

  • Active Subscriptions: Data retained as long as your account is active
  • After Cancellation: Personal data deleted within 90 days (unless legally required)
  • Bot Code: Remains yours perpetually (on your VPS)
  • Financial Records: Retained for 7 years per Indian tax law

8. Cookies & Tracking

We use minimal cookies for:

  • Essential website functionality
  • Session management
  • Analytics (anonymized)

You can disable cookies in your browser settings, though some features may not work properly.

9. Third-Party Services

We use trusted third-party services:

  • Payment Gateways: Razorpay, Stripe (PCI-DSS compliant)
  • Email Services: For transactional emails
  • Analytics: Google Analytics (anonymized)

10. Children's Privacy

Our services are not intended for individuals under 18. We do not knowingly collect data from minors.

11. Changes to Privacy Policy

We may update this policy from time to time. We will notify you of significant changes via email or website notice 30 days in advance.

12. Contact Us

For privacy-related questions or to exercise your rights:

Email: help@theforja.com
Phone: +91 81800 21660
Address: TheForja, Pune, Maharashtra, India

13. Compliance

This privacy policy complies with:

  • Information Technology Act, 2000 (India)
  • GDPR principles (for EU clients)
  • Industry best practices